The well being and well-being of our colleagues is a prime precedence for RoadLoans and father or mother firm Santander Consumer USA through the unfold of Coronavirus so we can be there for our clients.
We have carried out the Santander US Temporary Emergency Paid Leave Program for COVID-19 Pandemic School and Daycare Closures.
The program is designed to handle the rapid wants of our colleagues who’re affected by widespread college and daycare closures all through the nation, whether or not or not they have direct buyer contact. It gives eligible workers with as much as 80 hours of emergency paid time without work with out having to make use of their common paid time without work (PTO) first.
Meanwhile, we’re taking office security steps to assist our associates, recognizing that we should take care of crew members so they can take care of our hundreds of clients:
- Instituting choices for working from dwelling and different dispersed work places for larger social distancing.
- Establishing a Temporary Emergency Paid Leave Program that gives workers with further paid time without work to make use of to help with dependent care wants associated to the Coronavirus.
- Providing supplemental pay premiums for frontline buyer assist employees to assist defray further prices incurred whereas coming to work through the pandemic.
- Significantly growing the frequency and scope of the cleansing protocols in any respect of our services.
- Eliminating non-essential journey.
“We believe that taking these steps will help keep customers and employees safer,” mentioned Lori Millard, Santander Consumer USA government vp of customer support. “Of course, the spread of Coronavirus is a challenge for all of us, but by working together we can help defeat the virus.”
We are dedicated to serving to include the virus: If somebody at one of our websites assessments optimistic or is a presumptive optimistic, an intensive cleansing protocol will take place.
Our management crew continues to watch the state of affairs carefully and is following steering from related authorities, together with the CDC, the World Health Organization and numerous state and native governments.
“During this unprecedented time, we want to thank our employees for all they do as we continue to provide service and support to our customers,” mentioned Sandra Broderick, Santander US Chief Operating Officer. “Each of us has our own personal situation to consider, and I’m pleased to help meet the needs of our employees and customers.”
RoadLoans is the direct-lending program of Santander Consumer USA.
Written by:
Mark Macesich
Mark Macesich is an skilled author and editor whose background consists of six years in advertising and marketing communications with nationwide auto lender Santander Consumer USA, the place he works on a number of client/buyer and business-to-business blogs and different customer- and dealer-facing content material. He has…
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