Coronavirus has modified how we stay and work.
But a very powerful factor we can do is “step up to the challenge” of the pandemic and its results as people, organizations and corporations, together with RoadLoans and dad or mum firm Santander Consumer USA (SC).
“Being in the front lines, I have a first-hand look and receive daily feedback from our customers, who through their messages share many touching stories and hardships, which range from temporary loss of hours at work to complete job loss,” stated Veronica S., who screens social media for SC in Mesa, AZ.
Even on this tough time, “many of our customers are truly making an effort to do the right thing with their creditors while also caring for their families and keeping them safe,” she stated.
That type of braveness is one thing Veronica, her colleagues and the corporate really respect.
Santander Consumer USA has responded by wanting for methods to help customers who need assistance due to the affect of the virus, setting up packages that embody increasing fee deferrals, waiving late expenses and offering lease extensions for customers unable to return their leased automobiles.
Respect and empathy
“I’m very happy and proud to say that I work for a company that has stepped up to the challenge and treats customers with respect and empathy,” Veronica stated, “allowing them the peace of mind and the ability to focus on their families and keep them safe.”
SC has dedicated to preserving front-line, customer-facing personnel on the job to fulfill buyer wants.
“I’m extremely grateful and proud to work for [this company], especially during these difficult times,” stated affiliate Persephane A. in Dallas.
“They’ve provided us with additional assistance to help our customers,” she stated. “It has been very difficult for our customers to get a live agent, but we’ve remained empathetic and calm and let them know that we are working efficiently to resolve their needs.”
We will make it out
“I keep a smile on my face and send it to the customer through the phone and let them know that we are in this together and we will make it out,” stated Persephane.
A sentiment usually heard amongst associates is that we are all on this collectively.
“We’re going through some interesting times, and we’re trying to do it all together,” stated Mike A. in North Richland Hills. “We made a decision early to make sure we could assist everyone as fast as possible with this unprecedented pandemic that is sweeping over our country.”
“We’re going as fast as we can, and we hope to assist everyone who needs the assistance,” he stated. “But please take care of you and yours, and, if you need anything, please feel free to give us a call.”However, when you want info and might’t get by way of to an agent, other help is accessible.
Our associates want solely the perfect for you and your loved ones.
Written by:
Mark Macesich
Mark Macesich is an skilled author and editor whose background contains six years in advertising communications with nationwide auto lender Santander Consumer USA, the place he works on a number of shopper/buyer and business-to-business blogs and different customer- and dealer-facing content material. He has…
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